Client Led Innovation: Give them what they need and more
Interestingly enough, both the heritage-ACS clients as well as the heritage-Xerox clients had a keen interest in understanding how the newly combined company could work with them to meet their business challenges and goals. In a nutshell, you take a company like Xerox that has been “managing documents” for over half a century and you combine that with a company (ACS) that has major expertise in managing and automating work processes and you have a new generation document and process management company. Many of the end-end services ACS performs like HR outsourcing and loan processing are document intensive and will certainly benefit from Xerox innovation and document expertise.
On the subject of innovation, that’s where folks at Xerox certainly have the most fun! I would have to say that the highlight of the meeting was when we unveiled the really cool technologies we are developing at our innovation center in Grenoble, France. Without giving too much away, there are innovations coming down the pike that certainly caught the attention of those in the meeting. Even in tough financial times Xerox reinvests 5% of its profits back into Research and Development (R&D). Xerox is (as usual) way a head of the game in terms of recognizing what our clients in financial services will be looking for as the need for mobile applications and smarter document technology increases with the demand for speed, accuracy, efficiency and above all – ease of use and convenience.
I wish I could share more, but I just completed an information security and compliance certification. You’ll just have to stay in touch with your Xerox account manager – and if you don’t have one – feel free to send me an email and I will locate one for you.